We translate the Objectives & Key Results from our sustainability programme into central Policies and Standard Operating Procedures (SOPs) for implementation in all of our hotels.
Our most important Policies include:
- Sustainability Policy: Description of our action fields and impact per action field as well as our long-term vision for each of them
- Quality Policy: Emphasis on the importance of exceeding guest expectations and achieving the highest level of guest satisfaction
- Employment Policy: Employment guidelines describing the work environment ALH provides
- Local Community Policy: Description of our relationship with the local community, our commitment towards them and the actions underlying that commitment
- Procurement Policy: Guidelines on our expectations regarding our suppliers and what sustainability goals we follow with our procurement practices
We empower our employees to follow those guidelines through training and awareness creation sessions. We see sustainability as a tool for innovation and thus aim to motivate employees and guests to bring in suggestions.
In addition to our Policies and SOPs, we have also implemented and certified Management Systems based on the International Organization for Standardization (ISO):
Continuous improvement and external validation
Sustainability is a process of continuous improvement. We take it step by step and re-assess our impact and improvement potentials on a year-to-year basis. To do so, we actively pursue external input and validation. Apart from maintaining a lively stakeholder dialogue with our employees, the local community and our partners, we go through various certification and validation processes:
- ISO Management Systems: All of the beforementioned management systems have not only been implemented but also certified for all of our hotels – certifications available upon request
- Travelife Gold: Each of our hotels is certified by Travelife Gold. The holistic sustainability criteria catalogue has been acknowledged by the global authority on Sustainable Hospitality and Tourism, the Global Sustainable Tourism Council (GSTC). It requires measures in different areas of sustainability such as Business Polices, Legislation, Communication, Human and Financial Resources, Energy, Water, Waste, Pollution and Erosion, Wildlife, labour and Human Rights, Community Integration, Guests and Suppliers.
- GBAC Star: A strict protocol for the highest hygiene standards connected with the membership of Small Luxury Hotels of our Hotel Excelsior and Hotel Bellevue.
Our ISO certifications are evidence of the quality of our management practices. Our partners and guests can rest assured that we as Adriatic Luxury Hotels conduct our business to a globally recognized, high standard. Our Travelife certification is a specific acknowledgement of our social and ecologic engagement. We embed social and ecological considerations in all areas of business and pay particular attention to our employees’ and guests’ mental and physical wellbeing. Travelife also challenges us to drive performance in ecological and social dimensions.
Travelife certificates for each individual property are available upon request.