Privacy and Cookies
ADRIATIC LUXURY HOTELS - Global Privacy Statement
This privacy statement (“Statement”) applies to Adriatic Luxury Hotels and all of the hotels within the Adriatic Luxury Hotels (collectively, "Adriatic Luxury Hotels," "we," or "us"). The purpose of this Statement is to explain our practices regarding the personal information we collect from you or about you on this site or via our apps, through written or verbal communications with us, when you visit one of our properties, or from other sources.
By using any of our hotels or services and/or by agreeing to this Statement, e.g. in the context of registering for any of our hotels or services, you agree to the collection and use of Personal Information as described in this Statement.
Please note that this Statement does not apply to our processing of personal information on behalf of and subject to the instructions of third parties such as companies that organize or offer packaged travel arrangements, marketing partners, or corporate customers, and other service providers.
Personal Information We Collect
At every contact point or guest interaction, and other aspects of our business, we may collect personal information. This personal information may include: your contact information; information related to your reservation, stay or visit to a property; participation in a contest, sweepstakes, or marketing program (even if you do not stay at one of our hotels); information related to the purchase and receipt of products or services; personal characteristics, nationality, expenditures, passport number and date and place of issue; travel history; payment information, such as your payment card number and other card information, as well as authentication information and other billing and account details associated with mobile billing; guest preferences; marketing and communication preferences; information about vehicles you may bring onto our hotels; reviews and opinions about our Portfolio of Brands or properties (if they are identified or associated with you); hotel, airline and rental car packages booked; groups with which you are associated for stays at hotels; information provided on membership and account applications; and other types of information that you choose to provide to us or that we may obtain about you.
We may ask for details on joint travelers. We may also collect information related to conversations such as in-app messages and SMS.
In addition, we collect other personal information in certain cases, such as:
We may request demographic data or other personal information in customer surveys
- On-property Collection:
We collect additional personal information during registration/check-in at our properties, including such information regulated by regulations in force in the Republic of Croatia. required by Croatian laws. We may also use video surveillance and other security measures at our properties that may capture or record images of guests and visitors in public areas, as well as information related to your location while on our properties (via keycards and other technologies). We may also use video surveillance and other technologies that record sound or video for the protection of our staff, guests and visitors to our properties where permitted by law. In addition, we may collect personal information in connection with on-property services, such as concierge services, wellness & spas, activities beyond the hotel, child care services, equipment rental.
- Event Organization:
If you plan an event with us, we collect meeting and event specifications, the date of the event, number of guests, details of the guest rooms, and, for corporate events, information on your organization. We also collect information about the participants that are a part of your group or event. If you visit us as part of an event, we may share personal information about you with the event planners, as permitted by law. If you are an event planner we may also share information about your event with third-party service providers who may market event services to you as permitted by law.
- Social Media:
If you choose to participate in our social media activities, we may collect certain information from your social media account consistent with your settings within the social media service. We may also allow you to enter into contests to provide photos, such as of your stay with us, which you may share with your connections on social media for votes, shared offers or other promotions.
In addition to the information we collect from you directly, we may also infer information about you based on the information you provide to us or from Other Information we collect.
Personal Information We Collect from Third Parties
We may also collect information about you from third parties, including information from our partners such as travel organization companies, event organizers, other partner companies, airline, payment card, and other partners or suppliers; from your social media services consistent with your settings on such services; and from other third-party sources that are lawfully entitled to share your data with us. We use and share this information (and may append this information to the other information we have on file for you) for the purposes described in this Statement.
Usage of Personal Information Collected About You
We use your personal information in a number of ways, including to provide and personalize the services you request and expect from Adriatic Luxury Hotels, to offer you the expected level of hospitality in-room and throughout our properties, conduct direct marketing and sales promotions and as set forth below in more detail:
- Meeting and Event Planning:
We may use your personal information to provide you with information about meeting and event planning.
- Marketing and Communications:
Where permitted we may use your personal information to provide or offer you newsletters, promotions and featured specials, as well as other marketing messages in accordance with any communications preferences you have expressed. We use your information to provide in-stay messaging, account alerts, and reservation confirmations; to send you marketing messages; and to conduct surveys, sweepstakes, prize draws, and other contests. We may provide these communications via email, postal mail, online advertising, social media, telephone, text message (including SMS and MMS), push notifications, in-app messaging, and other means (including on-property messaging, such as your in-room television). With your consent, we also use user-generated content (such as photos) from social media services to deliver display advertising or on our website and apps. We may also collect information from your payment card, which can be appended to personal information and used by ALH or its business partners to recognize what type of card you have, and present and/or send you targeted marketing messages based on your payment method and in accordance with your communication preferences
- Service Improvements:
We may use your personal information to improve our services and to ensure that our site, products, and services are of interest to you. We also use your personal information to provide you with the expected level of hospitality throughout our properties. This may include providing you with the ability to control your in-room technology through our website or apps on your personal devices.
- Data Correctness, Analytics and Personalization:
We may aggregate your personal information with data from third-party sources for purposes of keeping information up to date and analytics. We also rely on information from third parties in order to provide better, more personalized service. For example, if you connect your social media services or other accounts to our services, we may use this information to make your experiences with us more personal and social, or share and use it as described elsewhere in this Statement.
Personal Information We Share
In order to offer you the expected level of hospitality and to provide you with the best level of service, we may share your personal information among our portfolio, service providers, and other third parties as set forth in detail below:
- Electronic Billing Program:
After we transfer your data to the credit card payment system, the privacy policies of the relevant credit card payment system and card issuer are subject.
- Group Events or Meetings:
If you visit Adriatic Luxury Hotels as part of a group event or meeting, information collected for meeting and event planning may be shared with the organizers of those meetings and events, and, where appropriate, guests who organize or participate in the meeting or event.
- Business Partners:
We may partner with other companies to provide you with products, services, or offers based upon your experiences at our properties and may share your information with our business partners accordingly. For example, we may help to arrange rental cars or other services from our business partners, and share personal information with our business partners in order to provide those services. We may also share your personal information, such as your email address, with our corporate travel partners to help them assess compliance with travel policies or participation in special rate plans or to engage in co-branded marketing with our corporate travel partners. We may also work with third parties, such as our airline and payment card partners, to allow us and our partners to deliver advertisements to our shared customers. Additionally, we may allow third-party partners to recognize you when you visit that partner’s website or app, or to recognize you as one of their customers when you visit Adriatic Luxury Hotels websites or apps so that they may provide more relevant offers to you.
- Sponsors of Promotions:
We co-sponsor promotions, sweepstakes, prize draws, competitions or contests with other companies, and we provide prizes for sweepstakes and contests sponsored by other companies. If you enter one of these sweepstakes or contests, we may share your information with the co-sponsor or third-party sponsor.
- On-property Services:
We may share personal information with third-party providers of on-property services such as concierge services, spa treatments, diving, transfer, or dining experiences.
- Service Providers:
We rely on third parties to provide services and products on our behalf and may share your personal information with them as appropriate. Generally, our service providers are contractually obligated to protect your personal information and may not otherwise use or share your personal information, except as may be required by law. However, our security service providers may use, but not share, your personal information for fraud or security detection purposes. We may use service providers to communicate news and deliver promotional and transactional materials to you on our behalf, including personalized online and mobile advertising in accordance with your preferences and applicable law. Please see our Cookie Statement for more information. Adriatic Luxury Hotels will only work with partners that offer a method to opt-out of such advertising. We may also share information with service providers to allow you to create itineraries by selecting sites, activities, and restaurants from lists that we have personalized for you based on your preferences and third-party data.
In addition, we may disclose personal information in order to: (i) comply with applicable laws, (ii) respond to governmental inquiries or requests from public authorities, (iii) comply with valid legal process, (iv) protect the rights, privacy, safety or property of Adriatic Luxury Hotels, site visitors, guests, employees or the public, (v) permit us to pursue available remedies or limit the damages that we may sustain, (vi) enforce our websites' terms and conditions, and (vii) respond to an emergency.
When you visit and interact with Adriatic Luxury Hotels websites and apps, we collect other information that does not directly identify you about your use of the site, such as a catalog of the site pages you visit, and the number of visits to our sites (“Other Information”).
We may use information we have collected and aggregated, or anonymized personal information received from third parties, to understand more about our users (for example, we may use aggregated information to calculate the percentage of our users who have a particular telephone area code). This includes demographic data, such as date of birth, gender and marital status, inferred commercial interests, such as favorite products or hobbies, and other information we may collect from you or from third parties.
Because Other Information does not personally identify you, such information may be disclosed in all cases where this is permitted by law. In some instances, we may combine Other Information with personal information. If we do combine any Other Information with personal information, the combined information will be treated by us as personal information in accordance with this Statement.
The term "sensitive information" refers to information related to your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life, or sexual orientation, genetic information, criminal background, and any biometric data used for the purpose of unique identification. We do not generally collect sensitive information unless it is volunteered by you. We may use health data provided by you to serve you better and meet your particular needs (for example, the provision of disability access).
Personal Information From Children
We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.
Links to Third-Party Websites and Services
Protecting Personal Information
Adriatic Luxury Hotels will take reasonable measures to:
(i) protect personal information from unauthorized access, disclosure, alteration or destruction, and (ii) keep personal information accurate and up-to-date as appropriate. We also seek to require our partners and service providers with whom we share personal information to exercise reasonable efforts to maintain the confidentiality of personal information about you. For online transactions, we use reasonable technological measures to protect the personal information that you transmit to us via our site. Unfortunately, however, no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.
For your own privacy protection, please do not send payment card numbers or any other confidential personal information to us via email.
We will only ask for payment card details by telephone when you are booking a reservation or promotional package We will not contact you by mobile/text messaging or email to ask for your confidential personal information or payment card details. If you receive this type of request, you should not respond to it. We also ask that you please notify our DPO (Data Protection Officer) at [email protected]
International Transfers of Personal Information
As a company, we endeavor to provide you with the same level of service that you have come to expect at Adriatic Luxury Hotels. To provide this service, you acknowledge that we may share your personal information among our service providers and other third parties, which may be located in countries outside of your own. Although the data protection laws of these various countries may differ from those in your own country, we will take appropriate steps to ensure that your personal information is handled as described in this Statement and in accordance with the law.
Retaining Personal Information
We retain personal information about you for the period necessary to fulfill the purposes outlined in this Statement, unless a longer retention period is required or permitted by applicable law.
We will destroy your personal information as early as practicable and in a way that the information may not be restored or reconstructed.
If printed on paper, the personal information will be destroyed in a secure manner, such as by cross-shredding or incinerating the paper documents or otherwise and, if saved in electronic form, the personal information will be destroyed by technical means to ensure the information may not be restored or reconstructed at a later time.
Choices – Marketing Communications
If you have given us your contact information (mail address, fax number, email address or phone number), we may want to inform you in accordance with any preferences you have expressed, and with your consent where required, about our products and services or invite you to events via email, online advertising, social media, telephone, text message (including SMS and MMS), push notifications, in-app alerts, postal mail, our customer service call center, and other means (including on-property messaging, such as your in-room television).
If you prefer not to receive email marketing materials from us, you may opt-out at any time by using the unsubscribe function in the email you receive from us.
You may control whether our mobile apps send you push notifications by changing your notification settings on your mobile device. If we engage in sending you in-app messages, we will allow control for those in our apps’ settings. For more information about cookies and interest-based advertising and to learn about how to manage these technologies, please see our Cookies Statement below.
We may modify this Statement from time to time. When we make material changes to this Statement we will post a link to the revised Statement on the homepage of our site. You can tell when this Statement was last amended by looking at the link and at the date at the top of the Statement. Any changes to our Statement will become effective upon posting of the revised Statement on the site. Use of the site, any of our products and services, and/or providing consent to the amended Statement following such changes constitutes your acceptance of the revised Statement then in effect.
If you have any questions about this Statement or how Adriatic Luxury Hotels processes your personal information, please contact our DPO (Data Protection Officer) by email at [email protected]
WHAT ARE COOKIES?
Cookies are small text files that collect non-personal information and are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. They are essentially used to improve the user’s experience.
Different types of cookies we use
- Session Cookies
We use session cookies to assign a randomly-generated unique identification number to your computer each time you visit one of our websites. A session cookie expires after you close your browser. We use session cookies to support the functionality of our websites and to understand your use of our websites, i.e. which pages you visit, which links you use, and how long you stay on each page.
- Persistent Cookies
A enables a website to remember you on subsequent visits, speeding up or enhancing your experience of services or functions offered. Persistent cookies do not expire immediately after you close your browser, but stay on your computer until they expire after a set period of time or you delete them.
- Google Analytics
If you are interested in managing your cookies learning more about how to cookies through you web browser, we recommend http://www.allaboutcookies.org/